Overview

Our refund policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

In case you have made payment and were not able to consult the doctor, your fee will be refunded if you would like to do so.

In case you challenge the Lab report and reports are found to be wrong, we will refund your fee or lab test charges.

Payments are non-refundable in case of:

  • Gift cards
  • Already Completed Consultation
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Refunds

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at payment@sappymart.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Need help?

Contact us at payment@sappymart.com for questions related to refunds.